Terms and conditions

1. Scope

These terms apply to every quote, request, order and agreement between Beyond Merchandise and the customer, including those made via the website or by email.

Our products and services are intended for companies, organisations and self-employed professionals. We do not supply consumers.

The customer's own terms and conditions do not apply unless we have accepted them in writing.

2. Requests and quotes

A request via the website is without obligation. Based on your request we send you a tailored quote, including print and shipping, unless the quote states otherwise.

A quote is valid until the date stated in it. If no date is stated, the quote is valid for 14 days.

All prices are in euros and exclude VAT, unless stated otherwise.

Obvious errors or mistakes in a quote, on the website or in other information are not binding on us.

Examples, images and configurator previews on the website give an impression. No rights can be derived from their colour, size or position. The print proof you approve is decisive.

3. Formation of the order

An order is formed when you accept a quote in writing or by email, or approve the quote in My account.

Changes after acceptance only apply if we confirm them in writing. Additional costs resulting from changes will be charged.

4. Logos, designs and print proof

Please supply logos and designs as a vector file (AI, EPS, PDF or SVG) where possible. If we need to convert or redraw a file, we will tell you in advance whether this involves costs.

You guarantee that you have the right to use the logos, texts, names and designs you supply and that they do not infringe the rights of others. You indemnify us against third-party claims in this respect.

For each printed product you receive a digital print proof. Check the proof for spelling, position, size and colour. We only start production after your approval.

After your approval you are responsible for the content of the print proof. Errors contained in the approved proof are at your expense.

Colours on screen and on a print proof are an approximation. Small deviations in colour, position and size due to the material or print technique are possible and are not grounds for rejection. If you need an exact colour, please specify a PMS colour.

5. Production and quantities

We have no minimum order: you can order from 1 piece.

Printed products are made to order for you. After you approve the print proof, the order can no longer be cancelled free of charge. If you cancel anyway, we will charge the costs already incurred, up to the amount of the order.

For larger runs the quantity delivered may differ slightly from the quantity ordered due to the production process. We invoice the quantity actually delivered.

6. Delivery

We deliver to the address you provide with your request, or to multiple addresses if agreed in the quote.

The expected delivery time is stated in the quote and starts after your approval of the print proof and, where advance payment applies, after receipt of payment. Delivery times are a best estimate and not strict deadlines. If you have a hard deadline, please state it in your request.

Risk in the products passes to you as soon as they have been delivered to the delivery address.

7. Samples

A blank sample (without print, 1 piece) costs the price shown on the product page, plus €10.95 shipping and handling per shipment, both excluding VAT. You will receive an invoice.

A sample with your own logo is available on request as part of a quote.

8. Payment

Everything is invoiced. As standard you pay in advance, before we start production. Payment on terms is possible if agreed in advance; the payment term is then stated on the invoice.

If you do not pay on time, you owe the statutory commercial interest without notice of default and we may suspend delivery. Reasonable collection costs are at your expense.

The products delivered remain our property until you have paid everything you owe us for the order.

9. Inspection and complaints

Inspect the products immediately upon receipt. Report visible defects, damage or an incorrect delivery within 8 days of receipt to contact@beyondmerchandise.com, stating your request or order number and including photos.

If a complaint is justified, we decide whether to remake the products, supplement them or refund a reasonable part of the price. A complaint about part of a delivery does not entitle you to reject the entire delivery.

Products printed with your logo or text cannot be returned, except in the case of a justified complaint. No right of withdrawal applies, as we only supply business customers and the products are made to order.

10. Warranty and liability

The products carry the manufacturer's warranty. Wear and tear from normal use, incorrect use and damage after delivery are not covered.

Our liability is limited to direct damage and to the invoice amount of the order to which the damage relates. We are not liable for indirect damage, such as consequential loss, lost revenue or damage due to delay.

These limitations do not apply in the event of intent or deliberate recklessness on our part.

11. Force majeure

In the event of force majeure, such as disruptions at suppliers or carriers, extreme weather, government measures or other circumstances beyond our control, we may suspend performance. If force majeure lasts longer than 60 days, either party may terminate the order for the part not yet performed, without compensation.

12. Account and website

You are responsible for keeping your password secret and for what happens in your account. Colleagues you invite can view your company's quotes and orders and approve print proofs.

We do our best to keep the website working properly and the information accurate, but cannot guarantee that the website is always available and free of errors.

13. Governing law

All agreements are governed by Dutch law. Disputes will be submitted to the competent court in the district of Midden-Nederland.

We may amend these terms. The version that applied at the time of your order continues to apply to that order.